Refund policy

At The 627 Collection, we are committed to providing expert-quality products and ensuring every customer receives superior-level service. Due to the nature of our products, All Sales are Final.

No Returns or Exchanges

For hygiene and safety reasons, we do not accept returns, exchange, or issue refunds once an order has been placed and processed. This includes all hair extensions: wigs, bundles, closures, frontals, and custom orders.

Please ensure that:

• Your shipping address is correct before completing checkout.
• You carefully review your order details (length, texture, quantity, etc.) prior to purchase.

Damaged or Incorrect Orders

If you receive an item that is defective or incorrect, you must contact us within 48 hours of delivery at info@the627collection.com with:

• Your full name and order number
• Clear, unaltered photos of the item
• A brief, detailed description of the issue

Chargeback & Payment Disputes

By completing a purchase with The 627 Collection, you agree to our All Sales Are Final policy.

We maintain detailed records of:

• Order confirmations
• Payment authorization
• Shipping confirmation
• Delivery tracking information

Filing a chargeback or payment dispute for a valid, delivered order that follows our stated policy will be considered fraudulent activity.

If a chargeback is initiated:

• We reserve the right to dispute the claim with documented evidence.
• You will be permanently banned from future purchases.
• Any outstanding balances or fees incurred may be sent to collections or pursued to the fullest extent permitted by law.

We strongly encourage customers to contact us directly at info@the627collection.com to resolve any concerns prior to initiating a dispute.