Contact information

At The 627 Collection, we value clear communication and exceptional customer service. Please review the guidelines below regarding how and when to contact us.

Customer Support

For all inquiries related to orders, products, or general questions, please contact us via:

Email: info@the627collection.com
Business Hours: Monday – Friday | 8:00 AM – 8:00 PM (EST)
Closed on Sundays and major holidays.

Please allow 24–48 business hours for a response. Response times may be extended during launches, sales, or holiday seasons.

Order Inquiries

When contacting us about an existing order, please include:

• Full name used at checkout

• Order number

• A detailed description of your concern

Incomplete inquiries may result in delayed responses.

Professional Communication

We are committed to maintaining a respectful and professional environment. Any form of harassment, threats, or inappropriate language toward our team will not be tolerated and may result in refusal of service or permanent restriction from future purchases.

Social Media Messaging

Direct messages via social media are not considered official customer service channels. For accurate and documented assistance, please contact us via email only.

By making a purchase with The 627 Collection, you agree to communicate through the appropriate channels listed above.

We appreciate your support and thank you for choosing The 627 Collection — where luxury, class, and quality always come first.